FlyCemAir found itself involved in controversy after a statement was issued following backlash over the expulsion of TV presenter Shamiso Mosaka from flight 5Z 0329. Mosaka’s live stream on social media shed light on allegations of discrimination leading to her removal.
The incident unfolded at King Shaka International Airport in Durban, prompting FlyCemAir to confirm the occurrence. According to their statement, Mosaka became unruly and abusive after boarding late, refusing to comply with cabin crew instructions. Despite attempts to reason with her, police intervention became necessary, resulting in Mosaka’s removal from the aircraft.
In a widely circulated video, Mosaka defends herself against police escort, denying disruptive behaviour and alleging racism by the air hostess. FlyCemAir expressed regret for the 90-minute delay caused by the incident, citing aviation safety regulations as the reason for the refusal to depart with Mosaka on board.
However, social media users, persuaded by Mosaka’s live account, dispute FlyCemAir’s version of events. Negative sentiment towards the airline increases online, raising concerns about its reputation.
User X’s comment on their FlyCemAir flight experience paints a bleak picture, comparing it unfavourably to public transportation. Describing the flight as cramped and lacking space even for personal belongings like a laptop bag, they express dissatisfaction with the overall comfort level.
Another user’s tweet highlights accusations of racism and arrogance within FlyCemAir. This individual perceives the incident involving Shamiso Mosaka as symbolic of broader systemic issues within the airline industry. They convict what they perceive as discriminatory behaviour and express disgust at the perceived freedom enjoyed by such establishments.
The fallout from this social media dispute poses a significant threat to FlyCemAir’s standing. With public opinion heavily favouring Mosaka’s narrative, the airline must navigate the potential damage to its reputation. Whether FlyCemAir can effectively address these concerns and rebuild trust remains uncertain amidst the ongoing controversy.
I’ve flown @FlyCemAir before. Let just say it was the last time. A quantum taxi is so spacious compared to that tin can we boarded. No space to even put your own laptop bag on your lap! #CemAir
— Nduduzo Mkhwanazi 𝕏 (@nduduzoEdison) March 18, 2024Their blatant racism and clear arrogance is actually evident of how these racist establishments get away with everything. It’s disgusting🤮
#CemAir
— Amanirenas (@bhodlumliloo) March 18, 2024They must fire their PR person and anyone who approved that social media thing what the heck is that statement ? Are they on crack or what ? #CemAir
— maureen mopai (@Maureen_MM) March 18, 2024Picture: @shamiso_ on Instagram.
