DJ Zinhle Releases A Statement Following Backlash On Her Hair Brand. Read full statement below.
HAIRMAJESTY CUSTOMER PROMISE
As a retailer and manufacturer of premium hair products, our instinctive purpose has always been to lead and serve with excellence in the ethnic beauty space – a sector we have broken into with courage and diligence, despite various macroeconomic challenges.
In keeping to our promise of sustained quality, we accept and deeply regret that a recent customer report on a particular product did not reflect this. As an emerging business with a promising growth trajectory, we understand, at the core, that our biggest value-proposition is and will continue to be our customers.
This incident highlighted an important opportunity for us to understand our clients better and in preserving our operational conscience and promise to you, we have enhanced our feedback process on our website, to encourage proactive customer feedback with our client relations team, especially in relation to the things you trust us for – product service and quality. We have also started initiating stricter internal quality controls and we will be reviewing our procedures to ramp up the integrity of our supply chain management practises and customer service. For product and service-related inquiries, please contact our customer care line on: https://www.hairmajesty.co.za/pages/contact-us
Looking ahead, we have been working tirelessly on an exciting initiative that speaks to a much- needed pursuit to craft a healthy agenda for aspiring women entrepreneurs in the beauty and haircare space – a mission whose importance we cannot underplay. We look forward to sharing more details about this opportunity with you in September.
